According to #thomsonreuters 89% of clients go through an onboarding that creates friction and frustration, and as a result, 13% choose to switch for a competitor. These numbers might sound shocking, but research and evidence show that most companies lose clients before acquiring them.
According to research by McKinsey & Company, every one-point increase in customer onboarding satisfaction on a 10-point Net Promoter Score (NPS) scale equaled a 3% increase in customer revenue. That’s huge.
How can Phone.do Help in the onboarding Process?
Phone.do can help businesses with their service onboarding process by providing onboarding support services. Phone.do agents can perform tasks such as:
Verifying customer information,
Processing applications and agreements,
Providing customer support and training.
This can help businesses streamline their onboarding process and provide a high level of customer service.
Phone.do can also provide 24/7 onboarding support, allowing businesses to accommodate customers and handle inquiries at any time.
By outsourcing onboarding support tasks to Phone.do businesses can reduce their workload, improve the customer experience, and increase efficiency. Additionally,
Phone.do can provide access to a large pool of skilled agents, allowing businesses to scale their onboarding efforts quickly and efficiently.
Businesses that have opted to transfer their customer service to Phone.do The Best 24/7 Human Answering Service, Are confident in the quality, availability, and efficiency of the service. They recognize that the customer experience provided by Phone.do sets them apart from their competitors in a significant way.
Phone.do is the most advanced customer service platform available today, featuring multi-channel, multi-tasking, and multilingual capabilities, with over 100,000 call agents from around the globe operating the system.