Disrupting the customer engagement industry, Phone.Do changes the way businesses, of all
sizes, provide services to their customers by enabling distributed, gig-economy trained human agents.
Easy Setup
Easy Contact Center Setup – Designed for quick and hassle-free configuration, enabling businesses to
launch
their contact center with live representatives (reps) within minutes.
Intelligent Dynamic Wizard Generator – Guides you through defining a call script for reps to follow
while
interacting with callers. You can create either a straightforward list of questions for the rep to
ask
the
caller one after another or a conditional decision tree of questions that dynamically presents
different
questions according to the previous answers.
Dedicated Phone Number and Call Forwarding – Phone.Do provides a dedicated phone number for customer
calls
and offers the ability to forward existing business calls to this number for streamlined service
according
to your scheduling requirements.
Rich Variety of Ready-made Contact Center Features – Choose from a wide array of pre-built contact
center
functionalities tailored to your unique business requirements and preferences, or define your own.
During a Call
Global Network of Reps – Phone.Do provides access to a diverse pool of reps worldwide, proficient in
multiple languages and specializing in various industries.
Customizable Call Handling – Create intricate conditional call flows, scripts, and greetings for
consistent, brand-aligned customer interactions.
Effortless Call Escalation – Easy options for reps to escalate calls to specific business staff,
maintaining a seamless customer service experience.
Cost-Effectiveness
Pay-Per-Minute Model – Phone.Do's cost-efficient approach means you only pay for actual work time,
saving on facilities, space, and the overheads associated with full-time human reps.
Enhanced Customer Satisfaction and Experience.
Guaranteed Call Response – Phone.Do ensures that every customer call is answered, regardless of
volume
peaks. This reliability in addressing customer inquiries contributes significantly to improved
customer
satisfaction and experience metrics (CSAT (Customer Satisfaction Score)/CX (Customer Experience)).
AI-Enhanced Call Scripts – Leveraging generative AI, Phone.Do offers dynamically evolving call
scripts
that learn and improve from each interaction, ensuring efficient communication and heightened
customer
satisfaction.
Continuous Improvement Loop – Performance monitoring and closed feedback loops ensure that call
scripts
and rep responses are constantly refined, elevating customer satisfaction and experience.
Reduced Operational Complexity.
No Recruitment Hassles – With Phone.Do, the complexities of recruiting, training, and retaining reps
are removed, letting you focus on your core business and avoiding the ever-growing challenges of
human resources.
Flexible Representative Availability – The platform adeptly adjusts staffing levels, providing
representatives on-demand to flexibly meet your needs, whether scaling up or down. This adaptability
ensures customers are not left waiting.
AI-based Insights and Performance Monitoring.
Intelligent Representative Assistance – AI technology amplifies representatives during calls and
other
channel engagements by providing them with efficient response scripts, enhancing the quality of
customer
interactions to ensure CX and engagement closure.
Actionable Business Insights – AI technology analyzes customer interactions, providing crucial
insights
such as pinpointing top-selling products or flagging items receiving a high volume of complaints,
enabling you to make informed business decisions.
Performance Monitoring – AI-based monitoring systematically scores each representative’s
performance,
ensuring consistent quality in customer interactions and identifying areas for improvement or
training.
